Visitor
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2 Messages
1Gb Xfinity Service Did Not Receive Additional 2 Years of Peacock
I am a 1Gb Internet and Cable TV customer. My Xfinity account was linked with Peacock. Service was cutoff on 6/26 even though the email said I didn't have to do anything. Tried going to rewards site to see if there was a promo code. Site has just had spinning wheel for days (no matter device, browser or Incognito mode). How do I get Peacock back for free as promised?
Accepted Solution
XfinityJohnG
Official Employee
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1.3K Messages
1 year ago
That is definitely not what I was hoping to hear. I can submit a request to have advanced repair look into that for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityJohnG
Official Employee
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1.3K Messages
1 year ago
We’re aware some customers are having difficulty activating their Peacock account. If you’re not seeing an activation banner on xfinity.com/account, please go to Xfinity Assistant and select Sign In. The activation banner should appear at the top of the chat and should work once you click it. We apologize for any inconvenience and thank you for being an Xfinity customer. You can also visit the Peacock help center at https://start.emailopen.com/public1/r.aspx?s1=4558781&s2=k2TXe83Hzc9MRo4&s4=401289&s5=1344f1f890674c4a8db8339537bf7a10klke2Wa9lRNHRXx.762119628@emailopen.com as well.
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BlessedKiss
Visitor
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2 Messages
1 year ago
I am having the same issue as above. I tried your trouble shooting as well as the Xfinity.com/chat nothing seems to be working.
I spoke with a rep yesterday and he told me I could sign up on the flex box but it just directs me to do it online through Xfinity.com/account which also does not work…
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