7 Messages
$180 gift card issues
I reached my eligible date for the $180 gift card for military. And there’s zero movement on it. I’ve contacted customer service who just says they’ve opened a ticket. No one’s helping. Any advice?
7 Messages
I reached my eligible date for the $180 gift card for military. And there’s zero movement on it. I’ve contacted customer service who just says they’ve opened a ticket. No one’s helping. Any advice?
XfinityThomasC
Official Employee
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1.9K Messages
1 month ago
Hello, @user_pleea7 Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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042481322
Visitor
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1 Message
4 days ago
I HAVE NOT RECEIVED MY INCENTIVE, I HAVE CALLED CUSTOMER SERVICE 3 TIMES TALKING WITH SARBLEEN ON 9/23/2024, URUNDALI ON 10/4/2024, AND CHETHAN ON 10/13/2024.
I WAS TOLD I WOULD RECEIVE A PHONE CALL FROM THE PEOPLE WHO WORK ON INCENTIVES (NEVER RECEIVED A CALL).
I CHECKED YOURCARD@XFINITYINCENTIVETRACKER.COM, IT SHOWS I AM ELIGIBLE FOR THE $180.00 MILITARY GIFT CARD.
TRACKING START DATE MAY 17 2024, QUALIFIED DATE JULY 31 2024, ISSUED DATE AUG. 10 2024, OPENED A TICKET[EDITED PII]
WHY HAVE I NOT RECEIVED A CALL OR A GIFT CARD YET.
PLEASE HAVE SOMEONE CALL ME [EDITED: Personal Information]
(edited)
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