16 days and counting

We're sorry to hear you are still experiencing issues. We appreciate you taking the time and reaching out. You can go to our regional blog, https://florida.comcast.com/2024/10/07/milton/ , to find the latest updates on our preparation and restoration efforts for Storm Milton, now and until we get every customer back up and running.

 

The most effective way to get outage updates for your area and information about your service is to visit xfinity.com/outage or use the Xfinity app. 

If you are also a Comcast Business customer you can visit business.comcast.com/myaccount or use the Comcast Business app. 

In the meantime we do recommend to also continue checking for available hotspots.  You can visit the Xfinity app or xfinity.com/wifi to see a map of available Xfinity WiFi hotspots. All open hotspots, both indoor and outdoor, will appear on the map.  

 

If you have any additional questions or would like for us to check your account for any additional details please send us a direct message with your full name and service address. 

 

To send a direct message: 

 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it