Visitor
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2 Messages
150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps
I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps are fiction. I ran speed tests on all my devices, including those connected directly to my gateway via an Ethernet cable. I am lucky to reach the 90 Mbps mark download speed. Anyone else expecting 300 Mbps Internet speed but receiving less than they are paying for?
EG
Expert
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117.9K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4.2K Messages
8 hours ago
@user_qjd7x3 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration if you are not getting the speeds you are subscribed to. Can you share what troubleshooting you have already attempted? Such as, troubleshooting through our amazing Xfinity app, that will send provisioning signals to your modem, checking that the coax line is secure at both the modem and the wall plate, restarting your modem? Are you using your own modem or a Xfinity provided gateway? Is there a stand-alone router in use?
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