15 DAYS NO SERVICE

We have been without internet/cable since 10/9 due to hurricane Milton. We were provided a credit through 10/22 but still no service. There is a down line in our backyard which i reported through the app with no reply. Cannot connect to a live agent on any number, keeps telling me no one can help until the outage is fixed? HELP PLEASE!

Responses

XfinityRichard

Official Employee

•

1.3K Messages

23 days ago

Hi there, @user_e0306c ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry to hear that you have not had service for 15 days. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_e0306c

15 DAYS NO SERVICE

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