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goblue1988
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Visitor

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2 Messages

10/03/2026 6:26 PM

12mo promotional rate ending - options vs switching to another internet provider?

My 12-month promotional rate expired and my Internet-only bill increased from $40/month to $70/month. I'd like to stay with Xfinity but would like to know whether there are any loyalty or retention promotions available on my account. I am not interested in adding mobile or any other services - I just need internet and would prefer to stay with Comcast if I can stay near the previous $40/mo rate. Thank you

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9 days ago

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XfinityMelinda

Official Employee

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425 Messages

11 days ago

Hi @goblue1988, and thanks for reaching out on our Community Forum! We're understanding wanting the best pricing for the services you enjoy and you've come to the right place for help! Thank you for giving us a chance to work with you!😀

While promotions and new offers are based on account eligibility and are automatically presented when available, you can review current internet offers anytime by visiting our Xfinity Internet Offers page, to check what is available to your service address.

If you'd like, our team can also take a closer look at your account and review any available options with you. Just let us know, and we'll be happy to help!❤️

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goblue1988

Visitor

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2 Messages

@XfinityMelinda​ yes I would like a closer review, thank you 

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10 days ago

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XfinitySean

Official Employee

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1.1K Messages

Awesome, we look forward to working with you! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 days ago

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XfinityMarshante

Official Employee

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1.5K Messages

9 days ago

@goblue1988, Thank you for allowing us the opportunity to work with you and find the perfect plan that fits both your needs and your budget. We truly appreciate your time and hope you have a wonderful week!

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