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lucky_me
1st Topic

3 Messages

Monday, August 5th, 2024 3:18 PM

Closed

12 month installment plan

Im needing to utilize the installment plan for the second time. I payed off a previous balance using said plan 2 years ago. Now, the option is not there. Customer service was useless in helping me with this.

Question

 • 

Updated 

9 months ago

42

1

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

9 months ago

 

lucky_me Hello! Please use this link (https://www.xfinity.com/support/articles/installment-plan-balance-due) to view how to setup an installment plan.

 

4

0

lucky_me

3 Messages

No, that did not work. I need to comunicate with an Xfinity employee please.

9 months ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

lucky_me Please send us a Direct Message with your full name and address. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

lucky_me

3 Messages

Why is it so difficult to actually speak to or email a live agent?

9 months ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

lucky_me Please send us a Direct Message so that we can continue assisting you.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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