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denisgoulet850's profile
denisgoulet850
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Sunday, June 28th, 2026 6:56 PM

12 day commitment?

Neighbors cable was cut by the electric company about a month ago. They strung a temp. Came back last Friday to lay the permanent drop and cut mine. Contractor scurried off…did not get a locate before digging.

i called customer service immediately and pleaded with “Dennis” (fake name) that I have a weekly podcast and can’t survive without internet. He could not have cared less. Gave me a commitment of July 8, 12 days from where your contractor cut my service.

I’ve  been a COMCAST/INFINTY Customer for 15 years…never been late for a payment and this is my reward. This is pitiful.

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15 hours ago

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XfinityMarcus

Official Employee

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2.2K Messages

15 hours ago

denisgoulet850 thank you for using the Xfinity Community Forums page to reach out regarding your cable being impacted after the repairs done to your neighbors. Let's get this addressed right away together. I do want to state that the time frame for cable repairs can take 14 business days depending on staffing and queue of the local team in your region. Can you send me a direct message with your full name and complete service address to take a look at where your current ticket stands?

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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