1 Message
11th service interruption in less than 6 months
I have had my service interrupted 11 times since November. How do I speak to someone about the problem
1 Message
I have had my service interrupted 11 times since November. How do I speak to someone about the problem
XfinityThomasC
Official Employee
•
2.4K Messages
4 days ago
Hello, @user_hl7zth
My apologies for the inconvenience. We offer amazing self-service options like the Xfinity app, to check you service interruption status and sign up for automatic service restoration notifications detailing the start time and expected end time when available. You can request an adjustment for an interruption by visiting https://comca.st/3SbYB8I, scroll to the bottom where it says, "Tips in case of an outage" and you should see a blue hyperlink that says "Check eligibility" a form will launch for you to fill out and provide details about the interruption/ dates. Have you had service issues at home outside of the service interruptions?
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