11/24/25 - 2 yrs of seeking help with Deceptive Sales Practices, Breach of Agreement, Request for Resolution

I was using AT&T FIber and was contacted by an Xfinity Sales Rep in 2/24 who sold me the 'highest tier' internet plan. My billing immediately posted with ''overage' charges. Apparently, the Sales Rep did not put in the Unlimited Internet package we discussed. I immediately reached out for help and was told the plan could not be changed for 1 year. My charges have been rife with overage fees since the beginning, which resulted in late fees, and now temporary disconnection. I have repeatedly called in for assistance. I am requesting a credit/refund of every overage charge since my account inception along with the resulting late payment fees. Please contact me immediately to resolve. I am also going to complain to the FTC and BBB if this issue is not resolved.