1 Message
$10/month Superfast fee?
I already have Xfinity service, but my 12-month discount will end soon, so I'm looking for a new plan. The 800 Mbps plan is $65/month. However, I also see under "Plan Details" a $10/month charge for "Internet" and "Superfast". Under "Order Summary", I see $65 due monthly.
I don't see a mention of the usual $10/month credit for autopay.
So, will I be paying $65 or $75 or maybe even $55 per month?
Does anyone else pay a $10/month fee for "Superfast"?
EG
Expert
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107K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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3.8K Messages
3 days ago
Hello user_bmqj9f, thanks for taking the time to reach out on our Forums. We appreciate you being a customer with us and for wanting to continue service with us as well. This means everything to us, and we would be delighted to review your bill with you, as well as find a promotion that better suits your billing needs. My team is here to help!
I would like to get your account pulled up so we can review your billing. Please send us a Direct Message to better support you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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