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user_minv6c
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Visitor

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2 Messages

Saturday, June 20th, 2026 5:43 PM

10:33 AM call

Please review the call and see how rude your employee is. Is she crazy? Does she think she earn commissions with that tone and attitude? 

Get better employees! 

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2 hours ago

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XfinityMatthew

Official Employee

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1.9K Messages

2 hours ago

Hello @user_minv6c I am very sorry to hear about your phone interaction and the rude agent. We certainly would never want that to be your experience. Our team will not have access to listen to any calls, but if you would like to get the interaction reported we can invite you to DMs and get the information we need for someone to review it. Let us know if you'd like to do that.

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user_minv6c

Visitor

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2 Messages

Your statement is contradictory, they can’t review the call but if I private message (DM) they can “review” it?

Yes I’ll DM you guys so no other negative interactions will be associated with Xfinity/Comcast on a public form. I’d rather see the results here, but again I already know you want this to be kept under wraps and handle behind the curtains. 

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2 hours ago

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XfinityMatthew

Official Employee

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1.9K Messages

Sorry, our team here on Forums cannot review or listen to calls due to not having access to that. But we can escalate the interaction to a team that can. My apologies for not wording that better. Please send us a direct message with your full name and service address, so we can get the account information we need to escalate. That way your information isn't public. You are always welcome to add to the public post after the escalation for full transparency. 

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "Start New Conversation" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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2 hours ago

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