1 Message
$100 unexpected billing
Like many other customers, I received an unexpected $100 billing charge for trying to have Xfinity work in my new home. This really is incredible and despicable. I had to spend hours on the phone trying to solve the issue with their customer service when their equipment and all my devices said it was connected but nothing actually worked and Xfinity could not help. They sent me from one department to the other. Everything in vain. And of course, not once was I notified that this service would cost me any money.
When the signal is too strong, it does not work. When it's too weak, it does not work. Xfinity cannot ensure customers that thye will get what they need to normally surf on the Internet and then they make you pay for the changes they have to do on the line when they have to adjust it. What a scam.
Seems like this happened a lot to other customers and apparently whenever they send someone out with a truck to you will get charged, no matter if it's your fault or not. And without any notification. Terrible system and terrible customer service. Can't wait to switch service and strongly not recommend to friends and family. Glad I'm in the area where Xfinity is not the only internet option.
XfinityChristy
Official Employee
•
1.6K Messages
1 month ago
To get started, could you please send us a Direct message with your full name and address? That way, I can review your account and see what’s going on with the billing. I’ll do everything I can to help resolve this as quickly as possible. Let’s work together to get this sorted!
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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