Visitor
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4 Messages
$100 prepaid gift card promotion - [Edited]
I have signed up for Comcast Home Broadband in March 2022 and there was a $100 prepaid gift card promo at the time. It has been over 90 days and I have not received my $100 prepaid visa gift card, and the status checker says "no record was found." I tried calling XFINITY and inquiring via online chat, and no one has been helpful or able to find out what happened.
When will the gift card be processed and sent? Or is this marketing ploy just that, a ploy [Edited: "Inflammatory"]
CCLamont
Problem Solver
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519 Messages
2 years ago
Hey, @user_aedc59 I am sad to hear you have not received prepaid gift card. To qualify for the gift card all terms must be met which includes active service for 90 days, on time payment history. I would love to gather more information on my end.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r fo an example.
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user_7a8238
Visitor
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1 Message
2 years ago
I have same issues I was told promotion never existed I been told several times it was coming
I have on time payments done everything with 90 days over I currently August 21st 202w I sign up March 9 2022
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user_9839fc
Visitor
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1 Message
2 years ago
Got mine in mail a few days ago. It is in a purple brochure book that says xfinity rewards.
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user_77dd1b
Visitor
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2 Messages
2 years ago
Same here. I signed up with new Internet on 3/4/22 - never got the gift card. Have called, texted, and went into Comcast stores to resolve - and every time employees promise to look into it and get back and nothing ever happens. [Edited: "Language"].
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user_77dd1b
Visitor
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2 Messages
2 years ago
In addition, Comcast never sent the the $200 gift card for switching mobile phone from another carrier. [Edited: "Inflammatory"]
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Again
Expert
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30.9K Messages
2 years ago
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