$100 installation fee never performed

I was switched over to a new Xfinity account in October from my 20 year one in order to get a new contract. I had a little trouble setting up the modem, so the supervisor set up an appoint for me a week in advance, even though I never asked him to set me up with a tech, I didn’t think much of it. Figured I can cancel.  I was able to get the new modem up and running that same day. I went back to the office, brought the equipment back and told them to cancel the tech appointment which was still almost a week away because I got it working.

A few days later I noticed an appointment on my account for installation and I tried cancelling it from my account. It would not cancel. When the tech showed up I told him the appointment was cancelled by the office and I’ve had it working for days now. He never came in the house and left. A couple of weeks later I noticed another appointment for a tech installation again. I tried cancelling that too. I couldn’t get it to cancel either. Another tech showed up and I told him it’s been cancelled twice. He then said Ok but said was having trouble entering the details of cancellation into the system. He said he wasn’t sure how to do it and left. He never entered my house either.

After the second tech, I was then charged $100 for installation. I have auto pay and was astonished to see the charge. I told the rep at my Xfinity store and he said his supervisor put in a ticket for it to be cancelled. That did not do it. I talked to 3 agents live online and they all put in a ticket for a credit and none were approved. I went back to the Xfinity store and talked to the new supervisor who also tried to no avail. 

The new supervisor says that Xfinity says that I agreed to the appointment. That’s irrelevant because I cancelled well before the appointment. If it didn’t get canceled or the office didn’t put the cancellation in, that’s on them, not me. Why would I need installation when I did it myself. I received no service. If I needed the installation and they did it, I would not be asking for my money back even if I think its overpriced.

I never made any of these appointments for installation,told the office to cancel the appointment, and the two techs that came over never even entered my house. They left at the door.

This is my last attempt at getting this resolved. After this I am filing a complaint with the PUC. After that, I will take legal action if necessary.