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user_8qxfrt
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Tuesday, September 30th, 2025 6:56 AM

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$100 Gift card redeemed expired without using the funds

Received a Virtual Prepaid Mastercard on January 25 that had 12/27 as the expiry date, and I activated the card, assuming that it would have the same expiry date. Now, when I try to use the card, there are no funds, and the balance is zero. 

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7 months ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

7 months ago

@user_8qxfrt

Thanks for reaching out to us we do apologize for any inconvenience you're having with your prepaid virtual gift card. This link https://www.xfinityincentivetracker.com/ has great information on how you can contact the incentive team to have your card reissued

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user_8qxfrt

Visitor

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3 Messages

This https://www.xfinityincentivetracker.com/ says call 866-385-8392. I called them, but they are not helpful in reissuing the card. The support person is saying that the card has expired. This is basically a scam, and how can the money evaporate in thin air like this?

7 months ago

0

XfinityOrlandoM

Official Employee

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3.3K Messages

@user_8qxfrt

 

I do apologize for any inconvenience, let's get this resolved for you!  Go ahead and send me a direct message including your first and last name and complete service address to get started

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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7 months ago

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user_8qxfrt

Visitor

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3 Messages

Reached out to the support. Will see what happens next.

7 months ago

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