I’ve had the same issue. Started a new service about 3 weeks ago and never received it either. I don’t know if it takes a while but I got my box within like 3 days with the set up, but no gift card.
Hello, @user_5a3a3f and @user_ddf2fb. We appreciate you both reaching out to our team on Forums. You can always review check the status of your gift card through on our incentive tracker website: https://xfinityincentivetracker.com/. Have you attempted checking the status there?
Please keep in mind if you are qualified for a Visa gift card, you must:
The customer must subscribe to a qualifying plan.
Services must be installed within 30 days of the order date.
The customer must maintain the minimum required level of service from the eligible offer (no downgrades or disconnects) for 90 days from when the service was installed.
The customer must be in good standing at 90 days.
Once all eligibility requirements are met, the Visa Prepaid card will be mailed by USPS to the customer's billing address.
Once these requirements are met, you are fully qualified for the gift card. Your Visa gift card will be processed within sixteen (16) weeks from your completed Triple Play installation. After it’s processed, it can take an additional eight (8) weeks to be mailed. You can expect to receive the card within 20-24 weeks of installation.
user_5a3a3f
1 Message
3 years ago
I’ve had the same issue. Started a new service about 3 weeks ago and never received it either. I don’t know if it takes a while but I got my box within like 3 days with the set up, but no gift card.
1
0
Again
Expert
•
33.9K Messages
3 years ago
0
0