Visitor
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7 Messages
100 dollar gift card
So when I first got my Xfinity internet it said you get 100 dollar visa gift card but it’s been 10 months still no card
Visitor
•
7 Messages
So when I first got my Xfinity internet it said you get 100 dollar visa gift card but it’s been 10 months still no card
XfinityEricB
Official Employee
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2.2K Messages
3 years ago
Hello @user_450932, and thank you for reaching out about your gift card offer not arriving. It should have come by month 4 after the first 90 window for receiving it conditions were met. Have you had a chance to look up the status here yet https://comca.st/3yfZBB7? That website can help find the offer, and also put in a request for getting it shipped out if it didn't happen the first time as expected. If you run into any problems, we would be happy to help in any way we can as well.
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XfinityEricB
Official Employee
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2.2K Messages
3 years ago
That's not good. I can put in a request for the visa card team to send out another. I just need some information to put into the ticket for you.
Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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