100% completely dissatisfied

I made the mistake from swapping from AT&T to Xfinity when moving due to a promotion that was hard to turn down. However they made it so difficult to swap over I regret it now. Customer support is unorganized. No one knows the same information, everyone has a different answer. And now they have false advertising on the app. Promoting a free iPhone 18 then when I type in my imei number for the 512 GB goes from $5.55 monthly then to $18.47 with trade in tried again the price change by a few dollars a few times. Finally I decided to go ahead and pay once I tried several times to refresh starting over . Was going to agree to paying the $18.47 with my trade in plus it made me upgrade my service first but when I got to the final check out page the price went up to $41.66 with my trade in. I have the 11 pro max in mint condition so basically they were not giving me anything for it at finally checkout but they claimed they would give me $13 a month credit for it. So long story short I canceled and went back to my original plan. Don’t waist your time. And don’t use Xfinity if you have someone who is reliable with good customer service. I have not had a pleasant experience with them in 2 months of using them with several different calls . Hope this helps.