Visitor
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1 Message
$100 charge for xfinity technician visit initiated by xfinity????
Why am i being chartged $100 for an xfinity visit that I only asked for because xfinity troubleshooting assistant told me that there was a problem with my internet connecting via ethernet that required a technician to check (xfinity problem)? I asked xfinity to check on the issue per xfinity's advice. The technician that visited then told me there wasn't a problem with cable (probably a software issue that he couldn't check and doesn't know why the troubleshooter keeps recommending technician assistance), did nothing, then left.
And why can't I talk to a live person. Xfinity's AI sucks bad and only has standard responses without an option to analyze by a person or actually solve specific billing or service issues.
XfinityAdrienne
Official Employee
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1.6K Messages
2 months ago
Hey there, @user_y9dhjb! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the charges after troubleshooting recommend a trouble call. Typically, that would occur if you recently started services or swapped out an Xfinity owned device. Not to worry, we can certainly dive into the account with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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