Visitor
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2 Messages
10+ Years as a Loyal Xfinity Customer – Disappointed by Lack of Appreciation
To Whom It May Concern,
I’ve been a loyal Xfinity customer for over 10 years now — and I’ve stuck with you through all kinds of service changes, price hikes, and promotions targeted at new customers. On top of my internet service, I also have five phone lines under my account.
You would think that after 10 years of continued service, there would be some kind of recognition — a loyalty discount, a bill credit, a free upgrade — something. But in all this time, I haven’t received a single perk or thank-you for staying with Xfinity. Not once.
It’s frustrating to see new customers being offered better rates and deals than those of us who’ve been here for years. I’ve kept my services with Xfinity out of habit and reliability, but at this point, I’m seriously questioning that decision.
Because right now, I feel like my loyalty hasn’t meant anything — and that doesn’t sit right.
Looking forward to a response.
Sincerely,
Kiyana Drakes
XfinityRoberto
Official Employee
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2K Messages
3 hours ago
Hello and welcome to Comcast@user_enbkh7. Thank you so much for your incredible loyalty over the past 10 years! Your continued support truly inspires us to deliver the best service possible. We are grateful for the opportunity to serve you and are dedicated to ensuring your satisfaction with every interaction. Here’s to many more years of partnership and excellence together! We truly appreciate you!
We are happy to take a look at your account and see what we can do for your account.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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