$10 Hunger Game and $10 Home Depot Gift Card

Hi,

I redeemed the $10 Hunger Game and $10 Home Depot Gift Card. It said it went through successfully but I don't see them in the "Your redeemed benefits." I waited an hour thinking it's a loading issue but nothing has popped up yet. Can you help check? Thanks!

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XfinityMartyR

Official Employee

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3.9K Messages

7 hours ago

dfakgaleog Thank you for reaching out! We do see both the Home Depot, and Hunger Games Xfinity Membership offer have been sold out already.

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dfakgaleog

Visitor

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3 Messages

Yes, I understand they are sold out already. I'm saying I claimed both before they were sold out. They showed the codes and everything. However, when I went to "Your redeemed benefits," it did not show the two benefits so I couldn't retrieve the codes anymore.

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6 hours ago

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XfinityMartyR

Official Employee

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3.9K Messages

dfakgaleog Let's take a closer look, please send us a direct message, so we can gather your account details.

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

How to: Direct messaging within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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dfakgaleog

Visitor

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3 Messages

I think it was a delay in loading. I just logged into my account and see the two benefits in the "Your redeemed benefits." Thanks!

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6 hours ago

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XfinityJon

Official Employee

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2K Messages

That is great news! I am glad to hear that. Was there anything else that I could assist you with at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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5 hours ago

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Customer Service

dfakgaleog

$10 Hunger Game and $10 Home Depot Gift Card

XfinityMartyR

dfakgaleog

XfinityMartyR

dfakgaleog

XfinityJon

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