Visitor
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19 Messages
10 days of rewards
Dear Xfinity,
You all hooped and hollared about 10 days, 8/20-8/30 of amazing rewards. Yes, last Thursday was a good showing but nothing else. I check at least once or twice a day. The park tickets was really nice but we don't live in Florida and as we are older and walk less. That was a biggy reward and was nice but not for us. Love the rewards program. Overall, the rewards are great and appreciated as a customer benefit but haven't seen 10 days of many rewards being posted. It was announced and promoted on any platforms for weeks. Just following up on it as I took note to follow up on the 10 day extravaganza. Maybe my Diamond Rewards page is not being updated.
You may try some more event rewards like in the past, SNL, Olympics....missed the FIFA World Cup. Also maybe extending the $1 movie rental from Thursday through Wednesday. Weekends are busy and weekdays are slower and not too much to watch on regular TV during the summer. Xfinity Rewards is a fun and highly anticipated watch event on Thursday. The sweepstakes, Amazon books, Game Stop vouchers, and movies are all welcomed. Thanks.
EG
Expert
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120.2K Messages
5 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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3.5K Messages
5 hours ago
Based on what you've described, it doesn't necessarily sound like an issue with your Rewards page, but we can certainly take a closer look if you believe offers may not be displaying correctly. In the meantime, we'll be sure to pass your comments along to the team that manages the Rewards program. Thank you again for being a loyal customer and for sharing such thoughtful feedback with us! To look further into the account, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.
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Chickpea
New Poster
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4 Messages
5 hours ago
I am having the EXACT same problem. It is in fact a problem with the rewards page. I have been in contact with Xfinity Customer Service for several days now and the issue has not been resolved.
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