3 Messages
10 days and no response from Xfinity for repairs
All I need is a new line from pedestal to demarc and it's been 10days of no-show appointments. Should I just switch to ATT Fiber which has just been run in my backyard for same price and probably better service? I've been a "loyal" XFi customer for 16years and this has been the worse service experience since signing up.
EG
Expert
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117.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.3K Messages
2 years ago
Hello, @WDavninja
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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WDavninja
3 Messages
2 years ago
So sad that I had to go thru this channel to get assistance with my issue, but everything has been repaired. Techs were extremely nice and get this, they even came back and actually "buried" the coax this time.
Word of advice to Comcast/Xfinity Corporate Management, YOUR customers want EASY access to REAL people, not an AI based tool that sends them in circles or even worse hangs up on them. AT&T has just installed "fiber" in my subdivision and people are signing up in droves. I wonder why (hint it's not speed)?
Thank you again to this forum for getting me back on my feet.
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