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wd402
1st Topic

Regular Visitor

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4 Messages

Wednesday, August 30th, 2023 2:33 PM

Closed

1 year contract ended

Does Xfinity still have a 12 month service discount ? Mine expired and I am being told they do not have them anymore? 33 years as a longtime customer, what a nice way to be treated. Also they told me I could sign up for paperless billing and receive a $10 monthly credit, I told them I already have the paperless billing but not getting the discount, Oh, They now say I can't get it because I was grandfatherd in??

Question

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Updated 

2 years ago

526

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XfinityWilliam

Official Employee

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1.3K Messages

2 years ago

Hello @wd402. We offer a wide variety of discounts, plans and packages. We do offer no service discount (EDP). 12 months, 24 months and even sometimes 36 months. This does change from week to week and varies.

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wd402

Regular Visitor

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4 Messages

@XfinityWilliam​ Well I have been calling for the last month or so and the agents tell they offer no promotional discounts anymore. The promotional discount I had expired 7/31/23. I was also told I should be getting a $10 a month paperless billing discount and I am not.

2 years ago

0

XfinityKei

Official Employee

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1.6K Messages

@wd402 I am happy to see what offers and promotion we currently have for you. As a reminder you can always log into your Xfinity account either online at (https://www.xfinity.com/) or through the Xfinity app.  Once you log in with your primary username and password you can see eligible offers for existing customers. We can make the change for you if you see a plan. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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2 years ago

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