$1 movie

Good afternoon @user_8qv8s9, and thank you for reaching out to our dedicated Communities team on our Forums today and hope you are otherwise having a wonderful weekend. I'm sorry to hear that you claimed a $1 movie reward in August and September but was charged $4.99 for the movie. We'd be happy to look into your Reward concerns further and if needed, get a ticket submitted over to our awesome Rewards team for further investigation. We will need to first review your account and rewards which will require us to collect a few pieces of sensitive information. To start, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further.