Skip to main content
L1ngus's profile
L1ngus
Resourceful Response
Discussion Driver
Engaged

Contributor

 • 

290 Messages

Monday, December 1st, 2025 6:31 PM

$1 movie night rental

We had a free movie rental this month. It was supposed to be good through yesterday, Nov 30. Last night I visited my rewards via the Xfinity app to get the reward and rent a movie and --- it was gone.

I still had several hours left of Nov 30 and I should have been able to make use of the rental, it hadn't expired by my calculations.

Question

 • 

Updated 

2 hours ago

9

1

0

Oldest First
Selected Oldest First
XfinityThomasD

Official Employee

 • 

1.6K Messages

3 hours ago

 

L1ngus Sorry to hear that the reward wasn't showing available to you. We can help look into the rewards and see if a manual credit can be applied to offset the rental as a workaround. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

0

0

forum icon

New to the Community?

Start Here