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09/04/2026 6:34 PM

1 Gbps promotional rate expired - looking for retention options

Hello, 

My 2-year stepped promotional plan just ended this month, and my monthly bill for 1 Gigabit internet jumped from $70 to $108.  I own my own equipment and unfortunately have no alternative wired providers in my building. I really like the service, but $108 a month is outside of my budget . Are there any unadvertised retention promotions or loyalty discounts that I can transition to lower the rate. Could the Digital Care team help me find a new 1-year or 2-year promotional rate to stay with Xfinity.

Thank You

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Expert

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120.5K Messages

52 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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