Visitor
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4 Messages
1 GB getting slower speed than my previous 300mbps plan
Changed to 1 GB plan to avoid a 70% cost increase and now paying more for slower speeds. Not acceptable to charge more and not offer faster speeds
Visitor
•
4 Messages
Changed to 1 GB plan to avoid a 70% cost increase and now paying more for slower speeds. Not acceptable to charge more and not offer faster speeds
XfinityMarshante
Official Employee
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1.6K Messages
1 hour ago
Hello @user_6822310, thank you for taking the time to leave a post. Sorry you’re experiencing slower speeds after upgrading your plan. I can understand your disappointment, especially when the change was meant to provide you with faster service while avoiding a significant increase in your monthly cost. We’d be glad to help troubleshoot and determine what may be causing the slower speeds. What speeds are you currently seeing, and are those results from a Wi-Fi or hardwired connection?
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