0/10 service with chat advisor

Recently contacted the chat to cancel my services. I had reached out back in October to cancel since I am moving. My chat advisor in October made the process as smooth and easy as possible. However, my move got pushed back and I had to keep my services on. Again, my chat advisor was great and cancelled the disconnection order. 

fast forward to today, I again reach out to disconnect my services via chat since our move is coming up. I received a chat advisor named “Ashley” who was very rude. She told me that she could not do this via chat. I wrote back and explained that someone had done this for me before and then asked when this changed. (I know things and policies can change so just wanted clarification). She stated it had been that way for “quite some time” and I explained that it had been done for me about 2 months prior. 

She was then very rude, I expressed my opinion on her services and conversation then she disconnected the chat. 

I get having a bad day but that is no reason to be rude.