Speak to live agent

I would like to speak to a live agent to file complaint about the constant reduction in channel line up but there is no change in my xfinity cost.

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user_m7avdh

Visitor

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1 Message

1 month ago

I would like my service turned back on now I'll pay 125 on Thursday you have messed up the bill I don't owe 100 for service calls no one was here and I canceled it and call you 5 times they said it was off the bill and yet here we are no service your fault I paid the bill on May 7 and please restore my service fast

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XfinityQuemekia

Official Employee

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376 Messages

Hello @user_m7avdh, I'm sorry to hear about your billing concerns, no one wants to be charge for a service they didn't receive.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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29 days ago

0

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user_h37jkz

Visitor

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1 Message

15 days ago

Live agent for help

3 days trying

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XfinityVictor

Official Employee

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1.5K Messages

user_h37jkz Hello, how can we be of assistance today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 days ago

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user_n4nv03

Visitor

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2 Messages

2 days ago

For the life of me I can not get xfinity to follow through with what they've said they'll do. I need a live agent. I need xfinity to fix THEIR error. I need xfinity to utilize THEIR resources, their money, their time and FIX. THE. PROBLEM!!!!
xfinity has wasted so much of my time, and now they are THREATENING me with a $250 fine because THEY. MADE. THE. MISTAKE!!!!!

Do not suppose that we, your customer, have the same amount of free time, the same amount of money flowing, such that we can just drop what we're doing to correct your error.

I. NEED. TO. SPEAK. WITH. A. LIVE. AGENT. and I. NEED. XFINITY. TO. CORRECT. THEIR. MISTAKE!

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ccboccuti

Visitor

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1 Message

1 hour ago

I have a complaint I would like to speak with an agent asap

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Customer Service

user_lb68no

Speak to live agent

user_m7avdh

XfinityQuemekia

user_h37jkz

XfinityVictor

user_n4nv03

ccboccuti

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