Visitor
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1 Message
New TV install/setup
I need a Service Rep. to come to my home to set up a new TV that has no outlet.
I have been trying to reach a live person for more than two weeks with no response.
I have been with Comcast/Xfinity for over 40 years this is the poorest service we have ever had, it is unreasonable to not be able to contact a live person.
I am at the point that we may cancel our service and go with a new carrier.
Please have a Service Rep. call and make an appointment.
For: New TV Setup and 2 TV Box's that have stopped working.
EG
Expert
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111.9K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.7K Messages
1 day ago
user_9pejzz thank you for using the Xfinity Community Forums page to reach out today. I understand that you require assistance with the installation process and setup of your video service. I would be happy to aid you in getting this accomplished, it's the least we can do for a 40-year Xfinity family member. Just to confirm, are you trying to turn on an existing coax for service or get a brand new one put into the wall?
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