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Greetings.  My name is [Edited: "Personal Information"]. I have been an Xfinity/Comcast member for more than 15 years.  I am also an audio visual engineer and technician. I service my Xfinity account, my dad's account, my brothers account, my employers account as well.  I am writing because I am overwhelmingly dissatisfied with the quality of Xfinity's customer service which at this point I would call unprofessional.  I was setting up a new account for my dad, my dad moved to a new house and the previous owner was not an Xfinity member.  A new line had to be run from the utility pole to his house. Not a big deal. However when I scheduled his appointment the first the tech never showed. Fine. Made many attempts to get ahold of a person, the only people I could reach were chat assistants in Asia which was still better than no service at all. They were polite in tone but couldn't help because they couldn't get ahold of a field technician team here in Massachusetts. Scheduled second appointment for future date, second appointment tech never shows. Now Im very upset, in the 15-20 years I have been a member I have NEVER had a tech no call no show let alone twice in a row. Made third appointment for today (8am to 10am).  I receive a notice that the tech is at my house. They are not. I go online to chat with assistant. First they tell me they cannot get ahold of the field team, then they tell me I cannot call the field team myself despite being a fellow industry professional (noted) and then they tell me the tech is going to be late because they have a flat tire which ends up being 100% untrue.  The tech was lost trying to find my dads house but had no way of speaking with us or the rep. The Rep straight up lied to me.  Is this the way I can expect service from Xfinity in the future?  Is this the way Xfinity does professional business? I have half a mind to not only cancel my dads account but every account I service. I expect better from Xfinity. I do not expect things to be perfect, and I dont hold the company responsible when there are service outages but I do expect the company to function as a business and to perform ethically with its customer service.