Intermittent service

Over the last 2 months, I have been getting notices that there is a problem with the local service.  It gets fixed and then out again 2 days later.  Fixed, then out.  Fixed, the out.  If nothing else, I deserve a massive credit to my account.  I'm having a hard time believing that the service techs are so inept.  I have been trying to issue a complaint, but AI doesn't help at all.