Skip to main content
user_9wmsa0
1st Topic

Visitor

 • 

2 Messages

Thursday, July 10th, 2025

Intermittent service

Over the last 2 months, I have been getting notices that there is a problem with the local service.  It gets fixed and then out again 2 days later.  Fixed, then out.  Fixed, the out.  If nothing else, I deserve a massive credit to my account.  I'm having a hard time believing that the service techs are so inept.  I have been trying to issue a complaint, but AI doesn't help at all.  

Question

 • 

Updated 

19 days ago

15

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

112.1K Messages

20 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityJon

Official Employee

 • 

383 Messages

20 days ago

Good afternoon user_9wmsa0. Are you currently experiencing service issues? I would be happy to review your billing, as well if you would like, as well as your service concerns.

 

2

0

user_9wmsa0

Visitor

 • 

2 Messages

No my question has not been answered and service is out again.  I know where the issue it coming from - new construction - with no resolution after 2 months.  Every time an xfinity truck drives through the neighborhood, the service goes out again.  Am I wasting my time with xfinity?  I want my service back as well as compensation for the number of times it has faltered.  I want to speak verbally to someone from xfinity.  I am NOT putting my information on line.  Give me a number to call. 

Like

Reply

20 days ago

0

XfinityJon

Official Employee

 • 

383 Messages

I would be more than happy to assist with your concern.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 days ago

0

forum icon

New to the Community?

Start Here