Intentionally Confusing

Why does Xfinity make it impossible to compare product packages? The "change plan" feature that offers the option to compare tv packages doesn't work. Instead, it puts you in a loop that never gives you a chance to see what you get. It's been this way for years. They make it impossible to know what you're paying for. When I call for support, they want to give me a discount on what I have, but I don't watch half of what I have. I want to make sure I'm not paying for stuff I don't need. I ask for a way to compare packages and they just send me a list of channels in my area. I think it's intentional. They run you in circles until you give up. I'm going to leave Xfinity if I don't get true support.