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I have been a great customer for 32 years and always had the old basic cable setup. I had to switch out from Centurylink to receive a bundle deal from Comcast recently, The company sent out 2 subcontractors both did not speak any English. One of them fell through my garage ceiling retrieving a cable wire and caused significant damage!! I was not explained anything it was as if I already knew it all which I am the first to admit in todays world that I do not know everything. I am talking about the different TV plans. I called the rep soon after she said you can downgrade to the lowest plan for 40 dollars a month and thats all she said. I did just that only to find out you get a very minimal amount of TV channels that she never explained to me so I called back to just switch over to whatever it was the 2 subcontractors hooked up to begin with. Of course on my next bill I was charged 75.89 cents for a partial charge to switch back to what I was connected to in the first place. My problem is the phone reps should explain to the customer any new TV channel lineups that they are presenting to us. I would like to dispute the charge because who can live with a couple of TV channels this is 2025 not 1945!! No Communication to existing always pay my bill on time customer who had no idea from the very start what was being hooked up.