file a complaint

I am sick and tired of Xfinity's garbage customer service. They lie about special deals to lower by costs, Their chat people are completely useless. I tried numerous times to sign up for a service and no one can help me. After 25 years as a customer, I am done!!! Xfinity is the absolute worst!!!!

Responses

gnbnp

Regular Visitor

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5 Messages

15 days ago

Agreed. They want 20 characters to post, so here goes.

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XfinityLinda

Official Employee

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1.8K Messages

@gnbnp Thank you for connecting with us. If we may assist with your concerns. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

0

XfinityDilary

Official Employee

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2.1K Messages

14 days ago

user_0ch1bs I'm sorry to hear you feel this way. Definitely, not how we would like you to feel. And we'd like a chance to turn this experience around. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

user_0ch1bs

file a complaint

gnbnp

XfinityLinda

XfinityDilary

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