Visitor
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1 Message
Customer service
I changed my plan and I have been waiting for a new piece of equipment for a month
Visitor
•
1 Message
I changed my plan and I have been waiting for a new piece of equipment for a month
EG
Expert
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110.3K Messages
2 years ago
The concern is not "Channels And Programming" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCTimothy
Valued Contributor
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406 Messages
2 years ago
Thanks for reaching out to us on the forums, @user_44567a! We can definitely look into the status of your new equipment.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window.
Press Enter to send it. Thank you!
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