3 Messages
Cable card
On Nov 3rd, we started getting the V59 error on all of our channels. We use TiVo with a cable card. I suspect Xfinity deactivated the card, as I see messages from others that they had the same issue on the same date. We did get a notification that Xfinity was going to stop giving out cable cards on Oct 24. We have tried calling support, to no avail. Also, our Internet is dropping often throughout the day. Is there any hope of getting our TiVo configuration working again?
ThatDonGuy
Problem Solver
•
793 Messages
2 days ago
My cable card is still working, although there has been talk of cable companies (not just Xfinity) "getting out of the CableCard business," especially as they do not support IPTV channels. The fact that Xfinity is no longer giving them out supports this.
I had my card deactivated at one point as well, but (somehow) I managed to make my way through the telephone customer support and got it reactivated. However, both of us are going to have to get used to the fact that, sooner rather than later, our TiVos will become expensive doorstops. It wouldn't be the first time for me; in 2010 or so, I switched to AT&T U-Verse, which uses a system that is completely incompatible with TiVo and cable cards.
Update: I am seeing reports that some Spectrum customers are going through similar problems with that company. Also note that, while neither company is giving out new cards, they are still supporting existing ones, so you should be able to get your card re-paired, although it does involve going through Xfinity's phone help system.
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