Hi, I've been dealing with a service issue since Friday, 8/22/2025, and I need help getting it resolved. Here's a quick summary:
Friday: I was told service would start Saturday.
Saturday: I was told to pick up a special box at the Austell, GA Xfinity store, but they didn’t know what I was talking about. They gave me a new cable box and modem instead and scheduled a tech for Monday (8/25) between 10 AM–12 PM.
After installing the new equipment, my internet stopped working, and I had to switch back to the old modem just to get service.
Sunday: I called support again to restore internet with the old modem.
Monday: The technician texted me at 10:49 AM saying he was onsite but never rang the doorbell or knocked. I called support, and they said he would come back. No one came. At 5 PM, I was told the soonest they could reschedule was Tuesday, 8/26 between 8 AM–12 PM.
I’ve now spent 4 days trying to get this fixed, and it's extremely frustrating. I need to confirm that the 8/26 appointment is active, that the technician will properly check in, and I’d like to request compensation for the inconvenience and service downtime.
Please escalate this if needed — I just want this resolved.
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