Visitor
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1 Message
Billing
I have a question regarding my billing I contacted Xfinity because we have been loyal customers all these years and my bill jumped a lot. So then when we were done my bill was dropped to 231.63 but it only was there for one month then it jumped to 252.75 the next month, then to 248.33, why is my bill not stable and staying at the 231.63, and is there anything you can do to lower it again? I have the phone, the internet, and cable all on one bill
EG
Expert
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111K Messages
3 days ago
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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203 Messages
3 days ago
Hello @user_nlhjiw, I hope the day has been treating you well. I can completely understand your concerns with your bill changing so frequently, I would feel the same if I was in your shoes. If you are not aware you can always view your bill breakdown by choosing the PDF version when you have paperless billing on: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill.
I know how important it is for your household services to be within your budget, I'll be happy to take a closer look to see if we have anything available that better fits your needs.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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