A Regional Sports Fee started appearing on my bill for the first time in July 2025, without any notice. What's going on?

I never had a Regional Sports Fee on my bill until July 2025. I was told that any regional sports fees were included in my Ultimate TV package, but now there's a new $9.30 on my bill every month with no explanation (in addition to the Ultimate TV package). I've chatted Xfinity support the last two months and was issued a credit for that fee and was told each time that that charge would be removed from my next bill, yet the charge has appeared again on this month's bill.

I've spent quite a bit of time on chat each month trying to get this taken care of, and when I contacted support via chat today I was quickly told that my account can't be accessed by their people because I have a "bulk" account and that they can't help me or answer any questions.

What options do I have at this point without spending an hour or more on phone hold for "bulk support"? Where can I get an explanation of this new and unexplained charge that I was told was already covered by my subscription package?

Thank you!

- Chris