U

Visitor

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1 Message

Tuesday, May 23rd, 2023 5:39 PM

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You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time.

I cannot add new payment methods.

"You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time."

I asked some xfinity agents by phone, but all of them did not solve the error.

Could you advise how to solve the error?

Thanks.

Official Employee

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2K Messages

2 years ago

@user_1b9a50  Thank you for reaching out via our Xfinity Forums today about this payment setup. Have you had a chance to clear your browser's cache and cookies? Or have you tried a different browser?  If these do not work you will need to wait 72 hours and then reattempt the process.

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