Visitor
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1 Message
You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time.
I've been trying to update my auto pay info with a new bank account but I continuously receive this error. The bots are all useless and multiple calls to Xfinity over two weeks talking to various front line agents, billing specialists and privacy specialists have failed to solve the issue as well. Using the xfinity website and the Xfinity My Account app also don't resolve the issue.
XfinityKassie
Official Employee
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2.5K Messages
4 years ago
@user_d227c4 Good morning! Thank you for taking the time to reach out to our Community Forums Team! I'm sorry to hear you are running into difficulties updating your payment method. I know how important it is, to be able to manage your account and payment methods. I would be happy to take a closer look, and get you in the right direction. Can you please Direct Message your name and service address to begin?
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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