Y

Visitor

 • 

4 Messages

Fri, May 7, 2021 5:59 PM

You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time.

I would like to change my payment method.

However, there is an error as title.

Please let me know how to solve it.

Thanks!

Responses

Official Employee

 • 

209 Messages

1 m ago

Good afternoon, @ysccgood! I'd love to take a moment to investigate this for you, and see what is going on. I am sorry for this experience, but am confident we will get this sorted out. Can you send me a PM with your name and address?

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

 • 

4 Messages

@ComcastKorie I cannot send you a PM. Because there is no ID such as ComcastKorie....

Official Employee

 • 

266 Messages

No worries @ysccgood! All you have to do is send your message to the 'Xfinity Support' handle. We recently removed all of our individual handles, so our customers can contact anyone that is available on the team for assistance. Thank you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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