You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time.

I would like to change my payment method.

However, there is an error as title.

Please let me know how to solve it.

Thanks!

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Responses

CCKorie

Problem Solver

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1.1K Messages

4 years ago

Good afternoon, @ysccgood! I'd love to take a moment to investigate this for you, and see what is going on. I am sorry for this experience, but am confident we will get this sorted out. Can you send me a PM with your name and address?

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

2

0

Y

ysccgood

Visitor

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4 Messages

@ComcastKorie I cannot send you a PM. Because there is no ID such as ComcastKorie....

4 years ago

0

XfinityMartyR

Official Employee

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2.3K Messages

No worries @ysccgood! All you have to do is send your message to the 'Xfinity Support' handle. We recently removed all of our individual handles, so our customers can contact anyone that is available on the team for assistance. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

0

Billing

ysccgood

You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time.

CCKorie

ysccgood

XfinityMartyR

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