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user_mq5cb9
1st Topic

Visitor

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2 Messages

Tuesday, October 21st, 2025

You're threatening to send me to collections, but I can't talk to you on the phone and your payment website is broken

Tried to pay it on the website but it's not working: https://imgur.com/a/4bIG9z8 . Tried incognito window and another PC, still doesn't work.

Fine, I can call, so I did, and the auto attendant basically said that it can't help me with my account (maybe because it's cancelled? or because I owe money?) and then it hung up.

What the [Edited: Language], Comcast... I'm trying to literally give you money and instead my time is just being wasted but I'm sure you'll have no trouble sending me to collections and [Edited: Language] my credit for the $55 that I owe (and $20 of those is a "One-time charges".... suuuure).

"Pay me or we'll send you to collections, but also we won't talk to you and the payment website is broken". What a joke.

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Updated 

3 days ago

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XfinityGabriel

Official Employee

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2.7K Messages

3 days ago

 

user_mq5cb9, Hi! Thanks for taking the time out of your day to reach out. As someone who enjoys the convenience of making payments online, I can understand the inconvenience caused by that error message and with not being able to make a payment after calling in. I am sorry to learn that we have made you feel this way. We are the right place to go for help. Over social media, our team of experts specialize in resolving payment concerns such as this. We will do everything within our power to rectify this experience. To get started, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account to take a look at what's going on. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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user_mq5cb9

Visitor

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2 Messages

"input our shared handle Xfinity Support to send us a direct message."

What do you mean by that? How do I do this?

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3 days ago

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XfinityGabriel

Official Employee

 • 

2.7K Messages

 

user_mq5cb9, Great question. To send us a direct message with your first/last name and full address, simply click the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle by typing "Xfinity Support" to send us a direct message.                                                                                                 

 

 

Please let us know if these detailed steps to direct message us help: 

 

  • Click "Sign In" if necessary

 

  • Click the "direct message" icon (upper right corner of this page)

 

  • Click the "New message" (pencil and paper) icon

 

  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send your message
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3 days ago

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