Visitor
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2 Messages
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26".
I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your billing page shows $0.00 is due.
Can you please check what's going on and is my internet going to be shut off for owing $0.00?
Thanks,
- Don
XfinityMatthew
Official Employee
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1.1K Messages
3 hours ago
@dhd002 Thanks for making a post. Your account should not be at risk of being shut off. Our system will send out a payment reminder for the billing cycle even if the balance is $0, and you paid early. If you would like us to confirm your $93.00 payment was properly posted we would be happy to check on that for you.
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XfinityOrlandoM
Official Employee
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2.8K Messages
2 hours ago
@dhd002
Thanks for reaching out to us on your billing concerns, I’m glad we cleared up everything for you and confirmed your balance and your payment has processed. Feel free to reach out to us anytime and thank you for being the best part of Xfinity
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TripleGGG1959
Visitor
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15 Messages
22 minutes ago
I am having the same issue too. My App says I am paid in full. Online it says I am paid in full. The Xfinity rep online said my account is paid in full. So, why do I keep getting text messages and emails telling me a payment is due? I pay my account the day I get the bill for the next cycle.
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