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dhd002
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2 Messages

Friday, December 5th, 2025 6:28 PM

"Your Xfinity payment is due today" - but $0.00 is due

My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26".

I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your billing page shows $0.00 is due.

Can you please check what's going on and is my internet going to be shut off for owing $0.00?

Thanks,


- Don

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41 minutes ago

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XfinityMatthew

Official Employee

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1.1K Messages

1 hour ago

@dhd002 Thanks for making a post. Your account should not be at risk of being shut off. Our system will send out a payment reminder for the billing cycle even if the balance is $0, and you paid early. If you would like us to confirm your $93.00 payment was properly posted we would be happy to check on that for you. 

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dhd002

Visitor

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2 Messages

Hi XfinityMatthew,

Appreciate the quick reply. I've been a customer for over 20 years and have never received these emails before. Logging in to my main Xfinity account shows it was paid but I wouldn't mind if you could confirm it was properly posted?

Thanks,

- Don

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1 hour ago

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XfinityOrlandoM

Official Employee

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2.8K Messages

@dhd002

 No problem, go ahead and send me a direct message including your first and last name and complete service address to get started  

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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1 hour ago

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XfinityOrlandoM

Official Employee

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2.8K Messages

41 minutes ago

@dhd002

Thanks for reaching out to us on your billing concerns,  I’m glad we cleared up everything for you and confirmed your balance and your payment has processed. Feel free to reach out to us anytime and thank you for being the best part of Xfinity

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