Your new billing system makes it harder on EVERYONE

I used to set up payment arrangements all the time without any issues. Now you’ve shoved AI into everything unnecessarily to break things that weren’t broken. I would ROUTINELY miss payments but always paid within a matter of hours afterward. Never had a problem with setting up a new future payment. Suddenly, I’m now getting a barrage of calls about a shut-off that that is ALMOST 2 WEEKS AWAY and your automatic system AND human agents won’t allow me to set up a payment BEFORE the date? Because I “missed” a payment and immediately rectified? So now, I have to remember and wait until the date when I have the money to pay instead of setting it up automatically. Who exactly is this helping? I mean, aside from the AI companies charging to revamp systems that were already functioning so they can force the world to use their shoddy tech that NO ONE WANTS? Congratulations, you played yourself (because now you can expect more late payments). Lucky for you, you’re a monopoly.