Visitor
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1 Message
Your customer service [Edited]
She broke.down crying on phone i don't even know if she actually canceled my account like I asked. Can't do her job. Listen to [Edited: "Language"] recording she refused to give me a supervisor over and over!
XfinityJoe
Official Employee
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804 Messages
2 days ago
Good morning @user_wjvjsf I apologize for the poor experience. We would be happy to assist. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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